The change from traditional reservation books made out of paper to computer based reservation books has been taking place for a few years now. More and more businesses that use reservations – e.g. restaurants or fitness centers – realize the advantages of a modern reservation book.
A forgotten drink or check, only lukewarm food or spilled wine – even the most professional members of the service staff make mistakes. What is important now is to keep calm, react quickly and stay friendly.
Whether you welcome a large or smaller number of guests to your restaurant, they will have wishes concerning the service and the restaurant itself. Some of those wishes are shared by many, others you have to figure out and adjust your service accordingly.
