Collecting information about your guests
Situations like this one can be avoided. The online reservation book CentralPlanner offers you the opportunity to gather all kinds of important information and data about a guest. This way all staff members are always fully informed about incoming guests and their preferences. Even the newly employed members of staff are able to recognize the married couple, call them by name and lead them to their regular table.This contacts tool within the CentralPlanner will ease data storage for you. You can find regulars, new customers and even those customers that only frequent your restaurant a few times a year. Within the data base you can search, correct and complete. If the married couple drinks the same wine every time, you can add that information to your data base. Your service is optimized and the impression on the guest is a good and lasting one.
A small gesture with a big impact: a kind greeting is essential in the food service industry. Especially customers you are greeting for the first time will feel well attended to.
