Which reservation system is suitable for my restaurant? – 5 tips for the right selection

2 minutes of reading

You want to part with your old reservation book and switch to a reservation software. The problem: There are so many providers. We have five tips you should consider before deciding on a booking software for your restaurant.

1. Simplicity vs. exaggerative features

Think about what you need and if you can operate it. Your staff will work with the booking software too. Are they comfortable working on a computer? The new system should replace the old reservation book and simplify the work rather than outdo it with unnecessary features. A reservation should be created in a few seconds without stopping the operation of your restaurant – even on a busy Saturday night.

2. Free trial period

Is it possible to test the booking software in advance for free entering no commitments? You should definitely take advantage of such an offer! Familiarize yourself with the system. What do you like and what bothers you? Can you imagine to work with it every day?

3. Fair terms and conditions

Many providers want to bind their clients for several months or even years to their reservation systems. Your wishes and expectations regarding the software might change but you have to pay for an – at least for you – useless system for another year. Therefore, always check how the contract duration is regulated. Some providers even offer a monthly termination of the contract.

Quite a few software companies charge additionally to the monthly price commissions per reservation and earn twice. Something that many restaurant owners do not realize, but that is relevant, is who holds the rights on the use of customer data according to the contract. Hidden in some conditions of use, the providers secure the contact details of the guests and use them to write advertising emails and draw the customer's attention to similar restaurants in the area.

4. Good customer service

If a problem concerning the reservation system occurs, it is very important that you get help quickly. Is the team behind the software easy to reach or do you get the answer two weeks later? Have a look at the FAQ on the website. They should be written comprehensible and should not leave critical topics aside.

5. Runs on smartphone, tablet and laptop

Working mobile is convenient – Why shouldn't you have the next day's reservations at hand while on the go? If you want to use the reservation software on other devices such as your smartphone, be sure it is device independent. Thus, the reservation book is not only at the bar but also always in your pocket...

by Pia Behme about reservations and gastronomy

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Who's behind all this?

CentralPlanner is probably the easiest reservation software you will find. We are solving many of the problems that arise when using a regular reservation book for your reservations: The reservation book is behind the bar, not where you are. It is oftentimes cluttered and obviously never heard about this online reservation thing.