After receiving some really useful customer feedback we’ve decided to take another look at CentralPlanner’s handling of “no shows”. You know, those people who make a reservation but don’t show up in the end.
A few days ago we introduced a couple of improvements in that area. Here’s what changed:
As soon as you mark a reservation as “no show”, the contact who made it gets tagged. If they ask you for another reservation, it will be much harder to miss that at least on one occasion they didn’t show up in the past.
If guests tagged as “no show” book online, they get a message on the website that their reservation is yet to be confirmed - even if you set up your registration form to “automatic allocation and confirmation”. That gives you the chance to address this or even refuse the reservation.
From now on, tags like “no show” or others will also show up on your dashboard.
In case you’ve reconciled with your guest, maybe because they convinced you that it’s been an isolated case, you can remove the “no show” tag from their contact. You will still be able to check their “no show rate” on their contact page, but they will be able to register online again without you having to confirm it.
The “no show rate” will tell you how often your contact showed up and how often they turned out to be absent. We’ve enabled this feature for all of your contacts. So if you’ve confirmed their attendance or marked them as no shows in the past, you can check their no show rate, too.
We’d like to thank all of our users who provided us with the idea. We hope it improved your daily work with CentralPlanner and has a positive impact on your guests keeping their appointments. Let us know!
